Refund Policy

Last updated: 28 May 2026 Effective from: 28 May 2026

The short version

The rest of this page explains who processes the money, what happens to your licence afterwards, and the few situations where a refund is not possible. Nothing below takes away the guarantee in the box above.

1. Who processes your payment

QuikNexa LLC sells its products through a Merchant of Record. Depending on the checkout you used, that is Paddle.com Market Ltd or Stripe Payments Europe Ltd and its affiliates.

What this means in practice:

• Your payment contract is with the Merchant of Record. Your product licence is granted by QuikNexa LLC under our Terms and Conditions.
• Sales tax, VAT and GST are calculated, collected and remitted by the Merchant of Record based on your billing country.
• Refunds are approved by QuikNexa and paid out by the Merchant of Record to your original payment method.
• Card details are entered on the processor's secure, PCI-compliant checkout. They never reach QuikNexa's servers.

The charge on your bank or card statement will appear as one of the following, not as "QuikNexa":

Checkout used	Statement descriptor
Paddle	PADDLE.NET* QUIKNEXA
Stripe	QUIKNEXA

If you do not recognise a charge, please check for these descriptors before contacting your bank. Almost every "unknown charge" turns out to be one of them.

2. What is covered

The 30-day guarantee applies to every paid product we sell:

• WordPress plugins, extensions and tools
• Divi and Elementor child themes, layout packs and templates
• Block themes, patterns and page template sets
• Design assets, icon sets and brand kits
• Guides, documentation packs and ebooks
• Annual licences and subscriptions, on the first payment
• Lifetime and one-time purchases

The price makes no difference. A USD $19 tool and a USD $299 bundle carry exactly the same guarantee.

Downloading, installing and using the product does not void your refund. That is the point of a trial period.

3. When a refund cannot be issued

There are five situations, and only five:

• The request is made more than 30 days after the purchase date. The date on your receipt is the one that counts.
• Subscription renewals. You have a full year to evaluate an annual licence and cancel before it renews. We send a reminder before every renewal, and cancelling takes one click in your account. A renewal charge you forgot to cancel is not refundable.
• Free products. No payment was taken, so there is nothing to return.
• Purchases made in breach of our Terms. For example, redistributing our files, reselling a licence key, or buying in order to extract and republish our assets.
• Repeat purchases of the same product. If you buy a product, refund it, and buy it again, we will not refund it a second time.

Everything else is refundable within the window.

4. Cancelling a subscription

Annual licences renew automatically on the anniversary of your purchase, at the price published at that time. You may cancel at any point from your account, in one click. There is no cancellation form and no penalty.

When you cancel:

• Your licence stays active until the end of the period you have already paid for.
• You are not charged again.
• Every file you downloaded while the licence was active remains yours to keep and use, under the same licence terms, permanently. Cancelling stops new versions and new downloads; it does not switch off what you already have.

Lifetime and one-time purchases do not renew, so there is nothing to cancel.

5. How to request a refund

1. Email support@quiknexa.com within 30 days of your purchase. You can also message us on WhatsApp at +1 (302) 360-6159.
2. Include your order number or transaction ID, and the email address you used at checkout.
3. You do not need to give a reason. If you want to tell us what went wrong we will read it and act on it, but it is not a condition.
4. We reply within two business days and approve the refund with the Merchant of Record.

You may also request the refund directly from the Merchant of Record using the receipt emailed to you at the time of purchase.

6. How long it takes

Once approved, the Merchant of Record issues the refund within five business days.

The money then takes a further five to ten business days to appear on your statement, depending on your bank or card issuer. That last stage is outside our control and outside the control of the Merchant of Record.

Refunds are always returned to the original payment method. We cannot send a refund to a different card, account or person.

7. What happens after a refund

When a refund is processed:

• The licence key associated with the purchase is deactivated.
• Access to downloads and updates for that product ends.
• Your right to use the product ends with it. Please deactivate the licence, uninstall the plugin or theme, and delete any copies you have kept.

We ask this in good faith rather than policing it, but continuing to use a product you have been refunded for is a breach of our Terms and Conditions.

8. Chargebacks and disputes

Please contact us before opening a chargeback or payment dispute. Our refund policy is unconditional for 30 days, so a chargeback gets you nothing that an email would not, and it costs us a fee either way.

If a chargeback is filed without any prior contact:

• The associated licence key is deactivated.
• Account access and downloads are suspended.
• We may decline future purchases from that account.

If you believe a charge was fraudulent or unauthorised, tell us immediately at support@quiknexa.com. We will investigate and refund without argument.

9. Your statutory rights

Nothing in this policy limits any right you have under the consumer protection law of your own country.

Customers in the European Union and the United Kingdom have a statutory right to withdraw from a distance contract within 14 days. Where you have asked for immediate access to a digital product and acknowledged that you lose the withdrawal right by downloading it, that statutory right may end early — but our own 30-day guarantee still applies and is more generous, so in practice you are covered for longer either way.

This policy also does not affect your rights in relation to a product that is faulty, not as described, or not fit for purpose.

10. Changes to this policy

We may update this Refund Policy. Changes are posted here with a revised date. The version in force on the date of your purchase is the version that applies to that purchase, so a later change can never reduce a guarantee you have already bought under.

Contact

When contacting us about a specific purchase, please include your order number or transaction ID and the email address used at checkout. We reply to every message within two business days.